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Member Service Representative


Orange County REMC, Orleans, Indiana, has an opening for a Member Service Representative. 

Responsibilities include but are not limited to the following.

  • Respond to general member service inquiries either by telephone or from walk-in members related to member accounts, billing inquiries, payments, high bill concerns, member complaints, notification of outage incidents and other service orders.

  • Process and update member service orders within the customer information system, including new member connects, transfers, meter exchanges, trouble calls and high bill complaints.

  • Process and remit billing payments from members. Prepare deposits for billing and ensure the balance of daily cash posting agrees with cash deposit totals.

  • As needed, track and prepare reports of member service activities.

  • Prepare letters, memorandums, reports and work on special projects as requested.  Prepare and process standard member correspondence related to member service function.

  • Attend and participate in training programs for improvement of job knowledge, skill and safety.

  • Assist with annual meeting.

  • Serve as after-hours dispatcher.

Qualifications include:

  • Extended knowledge of Microsoft Office Suite

  • Highly proficient in multi-tasking, attention to detail.

  • Excellent interpersonal skills.

Applications are available at our office located at 7133 N State Rd 337, Orleans, IN, 47452, or our website  Applications and resumes can be sent to Orange County REMC, ATTN:  Hannah Carter, PO Box 208, Orleans, IN 47452 or emailed to

Orange County REMC is an equal opportunity employer.

It is the policy of Orange County REMC to be an Equal Opportunity Employer. The Cooperative affords employment to those qualified persons without regard to race, color, religion, age, sex, national origin, sexual orientation, creed, disability, marital status or status with regard to public assistance.

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