Member Service Representative
 

Orange County REMC in Orleans, Indiana is now accepting applications for the position of Member Service Representative primarily working in the Orange and Dubois County area and occasionally assisting in other counties as needed.

The Member Service Representative is heavily involved in the day-to-day operations of the Cooperative. The position requires cooperation and coordination with most other departments of Orange County REMC and Orange County Fiber, as well as the Senior Staff team. This professional will report to the Office Manager. This is a full-time position with on-the-job training and a full benefits package. Preferred candidates will possess the qualifications listed below.

 

MINIMUM QUALIFICATIONS

 

Education & Experience

• High School diploma or GED required.

• 2+ years of customer service experience preferred

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Knowledge, Skills, and Abilities

• Extended knowledge of Microsoft Office Suite.

• Multi-line phone system experience.

• Multi-tasking, attention to detail, excellent interpersonal skills, problem solving, computer literacy experience required.

• Must have the ability to communicate clearly and effectively with management, employees, members, and others.

• Ability to work overtime, and on a rotating on-call basis for after hours and on weekends.

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Position Responsibilities

• Respond to general member service inquiries related to member accounts, billing inquiries, payments, high bill concerns, service availability, member complaints, outage reporting, and service order requests.

• Process and update member service orders within the customer information system, including new member connects, transfers, disconnects, trouble calls, and high bill complaints.

• Process and remit billing payments from members. Prepare deposits for billing and ensure the balance of daily cash posting agrees with cash deposit totals.

• Track and prepare member service activity reports, as needed.

• Prepare letters, memorandums, and member service forms.

• Work on special projects or cooperative programs, as needed.

• Attend and participate in training programs and conferences for improvement of job knowledge, skill and safety.

• Assist with the Annual Meeting.

• Serve on-call as an after-hours dispatcher on a rotating basis.

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Posting will remain open until August 16, 2024. Please email completed application along with an updated resume to hr@myremc.coop.