Member Service Representative

 

Orange County REMC, Orleans, Indiana, has an opening for a Member Service Representative. 
 

Responsibilities include but are not limited to the following.

• Respond to general member service inquiries either by telephone or from walk-in members related to member accounts, billing inquiries, payments, high bill concerns, member complaints, notification of outage incidents and other service orders.

• Process and update member service orders within the customer information system, including new member connects, transfers, meter exchanges, trouble calls and high bill complaints.

• Process and remit billing payments from members. Prepare deposits for billing and ensure the balance of daily cash posting agrees with cash deposit totals.

• As needed, track and prepare reports of member service activities.

• Prepare letters, memorandums, reports and work on special projects as requested.  Prepare and process standard member correspondence related to member service function.

• Attend and participate in training programs for improvement of job knowledge, skill and safety.

• Assist with annual meeting.

• Serve as after-hours dispatcher.
   

Qualifications include:

• Extended knowledge of Microsoft Office Suite

• Highly proficient in multi-tasking, attention to detail.

• Excellent interpersonal skills.
   

Applications are available at our office located at 7133 N State Rd 337, Orleans, IN, 47452, or our website www.myremc.coop.  Applications and resumes can be sent to Orange County REMC, ATTN:  Hannah Carter, PO Box 208, Orleans, IN 47452 or emailed to hr@myremc.coop. 

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Orange County REMC is an equal opportunity employer.