Question 1

What could be slowing down my internet?

Accepted Answer

1. Hardware. The internet connection speed depends mainly on all the network equipment you are using; such as cable or router. For instance, an Ethernet internet connection is considered quicker than a Wi-Fi connection. Suppose you are using a Wi-Fi internet connection; your internet connection speed can decrease as more and more devices are connected to the same network. Besides, the internet connectivity may be slowed down by the hardware of a computer; for example, suppose you have a weak processor.   2. The number of users. Internet connectivity speed tends to slow down when the number of people trying to connect to the Internet increases simultaneously. This happens during peak activity hours, such as during the night when everyone is home and tries to browse using Wi-Fi. This also applies to the situations where you connect Wi-Fi in crowded public areas where numerous people are using my network.   3. The software. you are running. If you are running various apps that require you to connect to the Internet simultaneously, the speed will naturally go slow. Some apps might run in the background without notice. Ensure that you check for auto-sync, auto-update or any backup settings such as file sharing apps that you use. You need to ensure that you keep only the essential add-ons and the toolbar in your web browser, which can take up a share of the bandwidth you’re using.   4. Using wireless. Wireless connections can often result in slow internet connection speeds. Physical distractions like metal roofs and the concrete walls can slow down the wireless network speed as you increase the distance between you and the router; the further you go away, the weaker the signal. Depending on the speed you’re getting from the wireless internet connection, it might be worth connecting to your router through a wired connection instead. This will increase the internet connection speed by cutting down the signal interference. You may also need to change the router channel.   5. Your plan. Your plan speed you select from Internet Service Provider is one of the significant factors that affect the overall internet speed. Note that when choosing an internet plan, ensure that you select a plan capable of reaching your desired speed.   6. Router location. One of the crucial choices that can make a difference is the router location. Ensure that you consider the geographical distance between the gadget and the router, its height from the ground, and its proximity to dense materials such as metal and concrete walls that can block signals. If this is the cause for slow wireless speeds, we offer mesh solutions to help wireless coverage in homes.

Question 2

Why is my speed test showing slower speeds than what I am paying for?

Accepted Answer

If you believe you aren't getting the speed you are paying for, please check through a hardwired device. Wireless speeds aren't always accurate because so many things can be affecting that device's connection. When in doubt, always plug a laptop or computer directly into our router using an ethernet cable. You can run a speed test at https://ocf.speedtestcustom.com.

Question 3

How do I find my Wi-Fi password?

Accepted Answer

On your router, you will find a sticker and your password will be the letter and number combination listed next to the WPA.

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