Image by Max Saeling

Outages

 

Report an Outage

Please be sure to keep your phone numbers updated so when you do call in the system will recognize your address and you won’t have to hold for a representative to report your outage. You can call 855-865-2229 or use SmartHub to report an outage.

 

Outage Tips

  • Check your breakers and fuses to ensure the problem is not within your system.

  • Call Orange County REMC as soon as your power goes out. Do not rely on neighbors to call.

  • Have an emergency kit ready. This kit should include items to get you by for a couple days should an emergency strike. See here for a list of items to keep in your kits.

  • Never go near downed power lines! The lines may still be energized and are very dangerous.

  • Limit the times you open the refrigerator or freezer. Food will remain frozen for up to 48 hours if the doors remain closed and the unit is in good working condition.

  • Appliances and electronics are extremely sensitive to electrical spikes from lightning or other faults. If able disconnect from the electrical source.

Common Outage Causes

Weather

Weather is probably the most well-known reason for power outages. It’s also the most common. Storms can knock down trees and tear down power lines and strong winds or flooding can damage co-op equipment. Wind and thunderstorms can be a cause for concern as well as a winter ice storm.

Animals

Small animals also cause power outages. Squirrels, in particular, are notorious for climbing on electrical equipment and causing outages. Raccoons, foxes, possums, snakes and birds can also trigger disruptions. Even larger animals, such as bobcats, have been known to cause problems on electric poles.

Planned Outages

Orange County REMC must make upgrades or provide routine maintenance to the electricity infrastructure. We will call those affected with the time they will be without power.  It is important to keep all numbers updated. With planned outages you get the benefit of knowing the power will be out in advance, as well as an estimate for how long.