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Policies & Legal Information

Cancellation Policy

For Cancellations please contact us. Requests received later than 1 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

In case any client is not completely satisfied with our products we can provide a refund. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. The name on the account will be the name issued the refund in the event of a check and sent to the current billing address.

Terms and Conditions

Use this link to view a PDF of the complete terms and conditions for Orange County Fiber, as well as the Service Agreement. All subscribers to services provided by Orange County Fiber must read and sign this document.

Acceptable Internet Use Policy

Orange County REMC Acceptable Use Policy governs the use of internet-related services provided by Orange County REMC.  The full policy can be downloaded here.

Privacy Policy

Information gathered by this site will only be used for the expressed purpose of gauging interest in internet service and will not be disclosed or sold to any other agencies. View or download the complete Privacy Policy for Orange County Fiber customers.

Legal Information

Orange County Fiber is the wholly-owned subsidiary and Division of Orange County REMC. This subsidiary acquired NetsurfUSA and CallUSA of French Lick, Indiana  August 1, 2018.

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