ORANGE COUNTY FIBER
Bringing High-Speed, Fiber Optic Internet to Your Community
Policies and Legal Info
Our focus is customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proven after investigation. In case of dissatisfaction from our services, clients have the liberty to cancel their service(s) and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us. Requests received later than 1 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
In case any client is not completely satisfied with our products we can provide a refund. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. The name on the account will be the name issued the refund in the event of a check and sent to the current billing address.
Terms and Conditions
Use this link to view a PDF of the complete terms and conditions for Orange County Fiber, as well as the Service Agreement. All subscribers to services provided by Orange County Fiber must read and sign this document.
Acceptable Internet Use Policy
Orange County REMC Acceptable Use Policy governs the use of internet-related services provided by Orange County REMC. The full policy can be downloaded here.
Orange County Fiber is the wholly-owned subsidiary and Division of Orange County REMC. This subsidiary acquired NetsurfUSA and CallUSA of French Lick, Indiana August 1, 2018.