ELECTRIC OUTAGE REPORTING: 855-865-2229

Question 1

When will service be available in my area?

Answer

Orange County Fiber is in the second year of a 4-year construction project. Use this link for an interactive map of the schedule, and areas where fiber is being offered.

Question 2

I see contractor working in my area. How long before I have internet?

Answer

Even when you see crews working in your area, there are still several steps in the process of installing fiber optics, and getting high speed internet to your home or business. Here is an explanation of those steps.

Question 3

Is there an installation fee?

Answer

There is no installation fee if you schedule your pre-drop WHILE we are working in your zone.

Question 4

What are the payment options?

Answer

Payment options for our high-speed fiber-optic services are: SmartHub App, Pay-By-Phone, mail a check or visit the office to pay by cash, check or card.

Question 5

How can I change my fiber plan?

Answer

The easiest way to get your plan changed is to call the office at 812-865-2229 or 1-888-337-5900.

Question 6

Are there data limits?

Answer

No, there are no data limits for any of the fiber packages.

Question 7

When I submit my paperwork, is that commiting me to your service (like a contract)?

Answer

No, however completing the application is necessary to receive Orange County Fiber service. The application is only sent so that the installation process moves quickly. If you decide to not get our services, your application, if completed, will be discarded.

Question 8

When is the first payment?

Answer

Since the fiber service is billed a month a head, the first month is expected to be paid before installation begins.

Question 9

What can you do with each speed?

Answer

Click here to see what speed you need.

Question 10

If I sign up for VOIP phone service, can I keep my phone number?

Answer

Yes, if your phone provider allows a transfer of service.

Question 11

What is included with VOIP phone service?

Answer

Caller ID, Call Waiting, Call Forwarding, local and long distance calls inside the U.S.

Question 12

Can I make international phone calls with VOIP phone service?

Answer

Yes, but there will be a fee based on the area you are calling.

Question 13

Do I need a special phone for the VOIP phone service?

Answer

No, you can use your existing home phone(s).