ELECTRIC OUTAGE REPORTING: 855-865-2229
INTERNET OUTAGE REPORTING: 812-865-2229
ORANGE COUNTY FIBER
Bringing High-Speed, Fiber Optic Internet to Your Community
Frequently asked questions
When will service be available in my area?
I see contractor working in my area. How long before I have internet?
Even when you see crews working in your area, there are still several steps in the process of installing fiber optics, and getting high speed internet to your home or business.
Is there an installation fee?
What are the payment options?
How can I change my fiber plan?
Are there data limits?
No, there are no data limits for any of the fiber packages.
When I submit my paperwork, is that commiting me to your service (like a contract)?
No, however completing the application is necessary to receive Orange County Fiber service. The application is only sent so that the installation process moves quickly. If you decide to not get our services, your application, if completed, will be discarded.
When is the first payment?
Since the fiber service is billed a month a head, the first month is expected to be paid before installation begins.
If I sign up for VOIP phone service, can I keep my phone number?
Yes, if your phone provider allows a transfer of service.
What is included with VOIP phone service?
Caller ID, Call Waiting, Call Forwarding, local and long distance calls inside the U.S.
Can I make international phone calls with VOIP phone service?
Yes, but there will be a fee based on the area you are calling.
Do I need a special phone for the VOIP phone service?
No, you can use your existing home phone(s).
