Question 1

When will service be available in my area?

Accepted Answer

Mainline fiber has been completed for the Orange County REMC membership. all current REMC members are eligible for Orange County Fiber internet services. If you would like more information or you would like to schedule a fiber install, contact Orange County Fiber at 812-865-2229.   Use this link for an interactive map of the schedule, and areas where fiber is being offered.

Question 2

How can I change my fiber plan?

Accepted Answer

The easiest way to get your plan changed is to call the office at 812-865-2229 (option 2) or 1-888-337-5900.   View our fiber plans here.

Question 3

Is there an installation fee?

Accepted Answer

There is no installation fee if you schedule your pre-drop WHILE we are working in your zone.

Question 4

What are the payment options?

Accepted Answer

Payment options for our high-speed fiber-optic services are: SmartHub App, Pay-By-Phone, mail a check or visit the office to pay by cash, check or card.   Click here to view payment options.

Question 5

Are there data limits?

Accepted Answer

No, there are no data limits for any of the fiber packages.

Question 6

When I submit my paperwork, is that committing me to your service?

Accepted Answer

No, however completing the application is necessary to receive Orange County Fiber service. The application is only sent so that the installation process moves quickly. If you decide to not get our services, your application, if completed, will be discarded.

Question 7

When is the first payment?

Accepted Answer

Since the fiber service is billed a month a head, the first month is expected to be paid before installation begins.

Question 8

What can you do with each speed?

Accepted Answer

Click here to see what speed you need.

Question 9

What is the difference of bandwidth vs. speed?

Accepted Answer

Bandwidth is The maximum amount of data transmitted over an internet connection in a given amount of time.   Bandwidth is often mistaken for internet speed when it's actually the volume of information that can be sent over a connection in a measured amount of time – calculated in megabits per second (Mbps).   Bandwidth is how much information you receive every second, while speed is how fast that information is received or downloaded. Let's compare it to filling a bathtub. If the bathtub faucet has a wide opening, more water can flow at a faster rate than if the pipe was narrower. Think of the water as the bandwidth and the rate at which the water flows as the speed.

Question 10

How much bandwidth do I need?

Accepted Answer

If you have multiple devices and several family members on them at the same time, you'll need more bandwidth. Streaming tv, gaming and other high-capacity activities demand a certain amount of bandwidth speed to get the best experience without a lot of buffering or lag. And the more bandwidth the faster you’ll get to do your thing. ​ The FCC provides a set of guidelines for Mbps needed based on digital activity. For example, if you love to stream 4K content, you'll need 25 Mbps at the very minimum and 4-25 Mbps for telecommuting or gaming. ​ Click here to see the FCC guide