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Terms of Service

 

The purpose of this website is to give you information about Orange County REMC. The information is not a representation, prospectus, or circular in respect to any security of Orange County REMC.

Although we try to keep the information available through our website current and correct, we do not guarantee its accuracy or usefulness in any way. Your use of information on this site is at your own risk. We cannot be responsible for any damage you may incur through your accessing or use of this site.

Orange County REMC will make every effort to ensure that information you provide to us through forms or email will be kept confidential. We use the information you give us solely for the purpose of providing you with electric or fiber service. It is our policy not to release or sell member information to any third parties for any reason. 

Links from pages on Orange County REMC’s website do not constitute an endorsement by Orange County REMC, its subsidiaries, operating partners, of any entities, advertisers, products or services therein, or of the activities of any entities therein. We are not responsible for and do not control or monitor the content of non-Orange County REMC sites or the accuracy of information found therein.

Privacy Policy

 

Orange County REMC recognizes that our members have and deserve a reasonable expectation of privacy and confidentiality regarding member information and records the Cooperative collects and maintains. The Cooperative will treat this information as confidential and recognizes the importance of safeguarding it from unauthorized access.   Member information shared for bona fide reasons will be limited to the minimum extent necessary to accomplish the intended task. The member information and records collected and maintained by the Cooperative will not be disclosed to anyone other than the following:

  • The cooperative member or joint account holder, or a person or organization who is seeking information as a legally authorized agent of the cooperative member;

  • An affiliate, employee, director, officer, agent or contractor of the Cooperative engaged to assist it in carrying out any and all business-related activities;

  • Government regulators and other government agencies when authorized and required by law;

  • Law enforcement agencies and other third parties when required by law;

  • A public authority or agent of a public authority if it appears there is imminent danger to life or property which could be avoided or minimized by disclosure of the information.

Orange County Fiber

 

Cancellation Policy

For Cancellations please contact us. Requests received later than 1 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

In case any client is not completely satisfied with our products we can provide a refund. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase. The name on the account will be the name issued the refund in the event of a check and sent to the current billing address.

Terms and Conditions

Use this link to view a PDF of the complete terms and conditions for Orange County Fiber, as well as the Service Agreement. All subscribers to services provided by Orange County Fiber must read and sign this document.

Acceptable Internet Use Policy

Orange County REMC Acceptable Use Policy governs the use of internet-related services provided by Orange County REMC.  The full policy can be downloaded here.

Privacy Policy

Information gathered by this site will only be used for the expressed purpose of gauging interest in internet service and will not be disclosed or sold to any other agencies. View or download the complete Privacy Policy for Orange County Fiber customers.

Legal Information

Orange County Fiber is the wholly-owned subsidiary and Division of Orange County REMC. This subsidiary acquired NetsurfUSA and CallUSA of French Lick, Indiana  August 1, 2018.