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Internet Home Prices/Plans Service Area Tech Support FAQs Contact Us When will service be available in my area? Orange County Fiber is in the second year of a 4-year construction project. Use this link for an interactive map of the schedule, and areas where fiber is being offered. I see contractor working in my area. How long before I have internet? Even when you see crews working in your area, there are still several steps in the process of installing fiber optics, and getting high speed internet to your home or business. Here is an explanation of those steps. How can I change my fiber plan? The easiest way to get your plan changed is to call the office at 812-865-2229 or 1-888-337-5900. Is there an installation fee? There is no installation fee if you schedule your pre-drop WHILE we are working in your zone. What are the payment options? Payment options for our high-speed fiber-optic services are: SmartHub App, Pay-By-Phone, mail a check or visit the office to pay by cash, check or card. Are there data limits? No, there are no data limits for any of the fiber packages. When I submit my paperwork, is that commiting me to your service (like a contract)?" No, however completing the application is necessary to receive Orange County Fiber service. The application is only sent so that the installation process moves quickly. If you decide to not get our services, your application, if completed, will be discarded. When is the first payment? Since the fiber service is billed a month a head, the first month is expected to be paid before installation begins. What can you do with each speed? Click here to see what speed you need. If I sign up for VOIP phone service, can I keep my phone number?" Yes, if your phone provider allows a transfer of service. What is included with VOIP phone service? Caller ID, Call Waiting, Call Forwarding, local and long distance calls inside the U.S. Can I make international phone calls with VOIP phone service? Yes, but there will be a fee based on the area you are calling. Do I need a special phone for the VOIP phone service? No, you can use your existing home phone(s). How Can We Help? This page will provide you will some helpful information on troubleshooting by reading the Tech Support FAQs. If you are still having trouble with your internet or phone, please fill out this form or call 812-865-2229. How would you prefer us to contact you? Phone Email Phone or Email Upload File Upload supported file (Max 15MB) SUBMIT Thanks for contacting us!

In Memory of REMC Personnel Rodney Hager , 1946-2023 Rodney Bowen Hager, 77, of Orleans, passed away at 4:44 AM on December 10, 2023 at his home. He was born November 1, 1946 in Paoli, IN, the son of Kenneth and Marietta (Brown) Hager. In 2001, he was elected to the Orange County REMC Board of Directors. In 2002, he was elected to represent Orange County REMC on the Indiana Statewide Association which represents thirty-eight Indiana REMC’s, he became region 7 director, representing 5 southern Indiana REMC’s. He later served at president of the Statewide Association. He was serving as the Orange County REMC board member on the Hoosier Energy Board of Directors at the time of passing. ​ Janice Case, 1942-2022 Born May 12, 1942 in Salem, she was the daughter of Lester and Ruby (M atthew) Hauger. She married Thomas Cecil Case March 10 , 1962 and he preceded her in death January 12, 2022. Janice was a homemaker and worked 13 years for Orange County REMC. She enjoyed quilting, gardening, sewing, and oil painting. Janice restored antique furniture and did some upholstering. She was a member of the Orleans Church of Christ and graduated from Salem High School in 1960. ​ Eugene Roberts, 1939-2020 It is with great sadness that we announce the death of Eugene Roberts. Our beloved friend and director passed away July 17, 2020. Eugene had been a Director at Orange County REMC since 1986 and also was appointed to the Hoosier Energy Generation and Transmission Board for the last 26 years. His dedication and knowledge of the industry is one of the reasons for our success. Eugene will be greatly missed. ​ Larry Clements, 1966-2020 Larry J. Clements age 54 of Paoli, passed away April 1, 2020 at IU Health Paoli Hospital. He was born February 9, 1966 in Paoli to parents, Arthur Clements Jr. and Diane (McMichens) Clements. He married Teresa Morrison on April 2, 1988. Larry worked as a meter technician for Orange County REMC since 1997, and was a volunteer firefighter for both Paoli and Southeast townships. He was a National Weather Service Skywarn Certified Storm Spotter and a member of Indiana Dodge Club. ​ Ralph Draper, 1946-2018 Ralph Dwane Draper, 71, of French Lick, Indiana, entered into eternal rest on November 13th, 2018 at IU Health Paoli Hospital in Paoli, Indiana. He was born on December 8th, 1946 in Herrin, Illinois to Ralph M. and Esther L. Draper. Ralph was preceded in death by his parents. He was a United States Army Veteran in the Vietnam war and a member of the French Lick American Legion Post 76, Orleans Masonic Lodge F & AM #153 and Loyal Order of Moose. He retired as an Operations Manager at Orange County REMC, had worked for Cinergy and was a member of I.B.E.W. Local 1393. ​ Helen Mae (Walker) Proctor, 1940-2018 Helen Mae (Walker) Proctor, 78, of Orleans, passed away at 3:43 PM on April 24, 2018, at her residence. She was born March 26, 1940 in Crawfordsville IN, the daughter of Clarence and Vera (Quinn) Walker. She married Herschel Gene Proctor, June 13, 1978, and he preceded her in death, February 23, 2018. She retired from Orange County REMC after 29 years and was a member of Orleans Tri-Kappa. Danny L. Arnold, 1949-2018 Danny Lee Arnold of Bedford, Indiana passed away unexpectedly on Monday, October 29th, at his home. Danny was born on March 7, 1949 in Sullivan Indiana to parents, the late Russell Arnold, Jr. and Shirley (Barrow) Humphrey. He served seven years in The United States Army Reserves leaving with an honorable discharge of Staff Sergeant.​ Dan retired from Orange County REMC after working 42 years in the utility business. Though modest of his accomplishments, he was proud to be the first person elected to the board of Cooperatives Federal Credit Union, serving six years as president of Co-op FCU, serving 10 years on the National standing committee representing a four-state area, as well as being chosen to represent the industry at an off-peak energy symposium. ​​ ​ (James) Mark Williams, 1952-2016 James Mark Williams, 64, of Orleans, passed away peacefully at his home on Oct. 8, 2016 at 9:01 AM. He was born on May 12, 1952 in Bedford, Indiana, the son of Larry Lee and Barbara Rose (McCart) Williams. Williams retired from Orange County REMC after 37 years of employment as a lineman. He was an active member and past master of the Orleans Masonic Lodge 153, the Bonds Chapel United Methodist Church and the National Rifle Association.​ ​ Brent Minton, 1979-2012 On Oct. 2, Brent Minton, a 33-year-old employee of Orange County REMC, was fatally injured in an accident as he loaded a utility pole onto a truck at the electric cooperative’s headquarters. The pole slipped out of the rigging, struck Minton and killed him instantly. ​ Minton was a journeyman lineman and worked at Orange County REMC for 12 years. He lived in Orleans and was a graduate of Paoli Jr./Sr. High School. Minton also served as an elder at the Dogwood Community Church in Paoli. He was an amazing example of what an employee, husband, father, son and Christian should be. Brent left a legacy of true love and humor. He is survived by his wife, Crystal; two children, Benjamin and Miley; parents Richard and Dinah Minton; and sister Kasie Lewellyn. ​ Bert Holsapple, 1931-2009 Bert E. Holsapple, 77, Orleans, died March 18 at Jewish Hospital in Louisville, Ky. Bert was born Sept. 24, 1931, in Orange County, to his parents, Claud and Allie (Baker) Holsapple. He married Ruth (Springer) Holsapple on April 23, 1955. He graduated from Orleans High School with the class of 1950 and served in the U.S. Army during the Korean War. Bert was a member of the Orange County REMC board of directors, representing District 3 since 1970. This district includes all of Northeast Township in Orange County and Bono Township in Lawrence County. ​ Bert was a farmer, a member of the Lost River Baptist Church, Claysville, where he served as a deacon; and the Rob Morris Masonic Lodge in Campbellsburg. He was a former member of the Orleans Community School Board and Farm Credit Services of Mid-America’s Board of Directors. He received the “2004 Master Farmer Award” and was selected by the Orleans FFA as the “Honorary Chapter Farmer.”​ ​ Justin Moon, 1986-2008 Orange County REMC employee Justin Moon was fatally injured in a non-work related auto accident at 9:18 on March 8. Justin and his wife Autumn (Buchanan) Moon were traveling on U.S. 150 east of Paoli when the accident happened. Another vehicle struck a deer, which was sent through the windshield of Moon’s vehicle. Justin suffered brain injuries and was taken to Methodist Hospital in Indianapolis where he was later removed from life support. Autumn suffered minor injuries in the crash. ​ His parents are Denny and Tammy (Webster) Moon and sisters are Misty Ross of Paoli and Jenny Hall of Virginia. He was hired at Orange County REMC as a member services technician in August of 2006. He was enrolled in the Hoosier Energy meter technician program. Justin was a very friendly young man who made everyone around him laugh. He was a wonderful person who would do anything asked of him. He will be sadly missed by his friends and co-workers at the REMC as well as anyone who met him. Justin was 21 years old and a 2005 Paoli High School graduate.

We Would Love to Hear From You! Contact Us Use this form for INTERNET Contact Us Tech Support Fiber Service FAQs How Can We Help? Inquire about service availability Sign up for fiber (for non-members) Sign up for fiber (for OC REMC electric members) Sign up for wireless Other Submit Thanks for contacting us! Use this form for ELECTRIC Contact Us Electric FAQs Submit Thanks for contacting us! You can drop applications off at our office, mail it to us, or or submit it by email to ocruralfiber@myremc.coop . Main Office Building 1 7133 State Rd 337 Orleans, IN 47452 Mailing Address PO Box 208 Orleans, IN 47452 Phone Numbers (812) 865-2229 Toll Free: (888) 337-5900 Fax: (812) 865-2061 Outage: (855) 865-2229 Operations/Materials Building 2 & 3 8390 N State Rd 37 Orleans, IN 47452 Office Hours Monday - Friday 7:00am - 4:00pm Holiday office closings Jasper Office 124 Staat Strasse Jasper, IN 47546

Payments & Billing Electric meters are read on the first week of the following month, therefore, you will be paying a month behind. All bills are due on the 30th of each month. Ways to Pay Pay Online HOW TO USE SMARTHUB LOGIN Pay Online/View Account with SmartHub SmartHub is a mobile and web application that allows you to: View and change account information Monitor and analyze your electric usage Make payments all from your mobile device or computer Set-up recurring credit card payments and sign up for bank draft Pay Now You can make a one time payment without setting up an account. Customers will need their Last Name or Business Name and account number when logging in. PAY NOW Pay by Phone Orange County REMC has an automated, secure phone system specifically for taking payments. The system accepts VISA, Mastercard, and Discover credit cards or check payments. ​ The automated phone system is: Secure Convenient Available 24/7 Accessible from any phone ​ There is no additional fee for this service. A minimum payment of $4 .50 is required. Before you call, you need your account number or phone number. (833) 890-7734 Pay by Phone Pay by Mail Mail back the stub and payment inside the envelope provided to you with your bill to our office. Orange County REMC PO Box 208 Orleans, IN 47452 Pay by Mail Pay in Person You can submit your payment during office hours in our main office lobby or drive-through at 7133 N State Rd 337, Orleans, IN. You can drop off your payment in the night depository after hours located at the drive-through. Monday through Friday 7:00am to 4:00pm Holiday office closings Pay in Person Pay by Automatic Bank Draft Automatically deduct your bill out of a bank account on the due date. Fill out our bank draft form and attach a voided check. You can also register a credit card or bank draft through the SmartHub app or on the automated phone system. BANK DRAFT Automatic Bank Draft Electric Billing Options Pre-Pay Program Members of Orange County REMC can apply to participate in our Pre-Pay Program. With the program, the member will not be mailed a monthly statement for electric use. The member is responsible for regularly monitoring the balance on the account. Learn more about the Pre-pay rate. PRE-PAY Pre-Pay Program Variable Budget Billing Most people experience higher electric bills in summer and winter, when temperatures are at extreme highs and lows. Members who enroll in our Variable Budget Billing program can avoid this seasonal swing and can have their bill amount averaged based on the previous 12 months of electric use. ​ Note: The consumer agrees payment will be made by the due date each month. If payment is delinquent more than twice in a 12 month period, Orange County REMC will remove the consumer from the budget payment plan. ​ The consumer understands the monthly payment is not the amount actually billed and they will be liable for any balance due or will be given credit for any overpayment at the time of termination of this agreement, or at the time service is disconnected. Variable Budget Billing Due Date Extension If the due date on your bill falls before your monthly social security or disability check arrives, due date extension can help by deferring your bill amount until after your social security or retirement check arrives. Payment is deferred until the sixth day of the month without a late charge. DUE DATE EXTENSION Due Date Extension Seasonal Bill Foward Seasonal Bill Forward For our seasonal travelers, the REMC will forward your monthly bill to the address you provide. No need to worry about missing a payment or paying late fees. Contact our office with your forwarding address.

Outages Are you experiencing an outage? You can view the areas affected by outages by using this map. OUTAGE MAP Outage Map Learn what substation your power is being fed from. Planned outages will be posted on this map. SUBSTATION MAP Substation Map Outage Maps Report an Outage Report by Phone When you report the outage from the phone number that is listed on your account, the Outage Management System will confirm your number to verify the outage location. If you are calling from a different number, the system will ask you to enter your account's phone number or account number. Your account number can be found on your bill. Orange County REMC's Outage Management System will receive your call. The Outage Management System immediately updates our outage recording system and allows for fewer busy signals and less wait time for member. 855-865-2229 Report Online via SmartHub Report your outage via SmartHub on your mobile device or desktop. ​ SmartHub is a mobile and web application that allows you to: View and change account information Monitor and analyze your electric usage Make payments all from your mobile device or computer Set-up recurring credit card payments and sign up for bank draft SMARTHUB LOGIN Outage Tips Outage Tips Check your breakers and fuses to ensure the problem is not within your system. Call Orange County REMC as soon as your power goes out. Do not rely on neighbors to call. Have an emergency kit ready. This kit should include items to get you by for a couple days should an emergency strike. See here for a list of items to keep in your kits . Never go near downed power lines! The lines may still be energized and are very dangerous. Limit the times you open the refrigerator or freezer. Food will remain frozen for up to 48 hours if the doors remain closed and the unit is in good working condition. Appliances and electronics are extremely sensitive to electrical spikes from lightning or other faults. If able disconnect from the electrical source. OUTAGE SAFETY Common Outage Causes Common Outage Causes Weather Weather is probably the most well-known reason for power outages. It’s also the most common. Storms can knock down trees and tear down power lines and strong winds or flooding can damage co-op equipment. Wind and thunderstorms can be a cause for concern as well as a winter ice storm. ​ Animals Small animals also cause power outages. Squirrels, in particular, are notorious for climbing on electrical equipment and causing outages. Raccoons, foxes, possums, snakes and birds can also trigger disruptions. Even larger animals, such as bobcats, have been known to cause problems on electric poles. ​ Planned Outages Orange County REMC must make upgrades or provide routine maintenance to the electricity infrastructure. We will call those affected with the time they will be without power. It is important to keep all numbers updated. With planned outages you get the benefit of knowing the power will be out in advance, as well as an estimate for how long. ​ Winter Storms: Prepare for Outages Preparing for winter storms If an approaching winter storm is the lead story on your nightly news, it’s probably chaos at the local... Winterizing Safety Winterizing your home before the bitter chill Is your home and its electrical service ready for winter? The best time to find out is long... Don't Underestimate the Risk of Overloads It’s a common problem for most of us: relying on a handy dandy extension cord since we have so many devices and not enough outlets to... Galloping Lines Windy, Icy Winter Storms and Galloping Lines It’s winter in Indiana. That means storms with wind, snow and ice. When high winds and ice... Overhead Line Safety Overhead line safety – when in doubt, look up and out! Whether you’re on the job or working on an outdoor project around your home, you... Understanding Your Home's Electrical System Familiarize yourself with your home’s electrical system A lot of people won’t plug in their new TV or toaster without reading the... 1 2 Follow Us on Facebook for Updates

Holiday Office Closings December 22 & 25, 2023 Christmas January 1, 2024 New Years March 29, 2024 Good Friday May 27, 2024 Memorial Day June 7, 2024 Annual Meeting (office closes at noon) July 4, 2024 Independence Day September 2, 2024 Labor Day November 28 - 29, 2024 Thanksgiving December 24-25, 2024 Christmas January 1, 2025 New Years

Internet Home Prices/Plans Service Area Tech Support FAQs Contact Us When will service be available in my area? Orange County Fiber is in the second year of a 4-year construction project. Use this link for an interactive map of the schedule, and areas where fiber is being offered. I see contractor working in my area. How long before I have internet? Even when you see crews working in your area, there are still several steps in the process of installing fiber optics, and getting high speed internet to your home or business. Here is an explanation of those steps. How can I change my fiber plan? The easiest way to get your plan changed is to call the office at 812-865-2229 or 1-888-337-5900. Is there an installation fee? There is no installation fee if you schedule your pre-drop WHILE we are working in your zone. What are the payment options? Payment options for our high-speed fiber-optic services are: SmartHub App, Pay-By-Phone, mail a check or visit the office to pay by cash, check or card. Are there data limits? No, there are no data limits for any of the fiber packages. When I submit my paperwork, is that commiting me to your service (like a contract)?" No, however completing the application is necessary to receive Orange County Fiber service. The application is only sent so that the installation process moves quickly. If you decide to not get our services, your application, if completed, will be discarded. When is the first payment? Since the fiber service is billed a month a head, the first month is expected to be paid before installation begins. What can you do with each speed? Click here to see what speed you need. If I sign up for VOIP phone service, can I keep my phone number?" Yes, if your phone provider allows a transfer of service. What is included with VOIP phone service? Caller ID, Call Waiting, Call Forwarding, local and long distance calls inside the U.S. Can I make international phone calls with VOIP phone service? Yes, but there will be a fee based on the area you are calling. Do I need a special phone for the VOIP phone service? No, you can use your existing home phone(s).

Operation Round Up We are pleased to offer a program designed to gather voluntary contributions from members to assist people in the communities served by your cooperative. LEARN MORE Indiana Connection Indiana Connection magazine includes topics ranging from Indiana travel, cooking, dining and hobbies, and important news from Orange County REMC. READ HERE Youth Programs Orange County REMC values our youth. We offer programs including a trip to Washington D.C., a trip to the Indiana State House, a calendar art contest, and scholarships. LEARN MORE Annual Meeting Each year Orange County REMC invites its electric members to gather to enjoy food, entertainment and hear a review of the previous year's business. LEARN MORE Room Rental Orange County REMC is pleased to make its Training Room available to the public. LEARN MORE

Meet the Senior Staff Matt Deaton General Manager/CEO Mark Belcher Manager of Member Services & Marketing Marcy Bennett Office Manager Billy Chastain Operations Manager Charlie Rollins Fiber Construction Manager Misty Tincher Accountant Meet the REMC & Fiber Team Zeke Allstott 2nd Year Apprentice Lineman Michael Anderson Fiber Coordinator Brandon Bambusch Journeyman Lineman Andrew Bennett Locator Emily Brosmer Fiber Member Service Representative Carla Buechler Jasper Office Manager Barbara Bullock Fiber Member Service Representative Stacie Busick Fiber Member Service Representative Denny Cambron Fiber Technician Brandon Carnes Network Technician Hannah Carter Human Resources & Benefits Administrator Michael Charles Fiber Coordinator Travis Cole Fiber Technician Josh Coles Meter Technician/Member Services Mike Duke Journeyman Lineman Matt Figg Fiber Technician Ryan Flynn Tower Climber Josh Frank VoIP Operations Morgan Gaddis Member Service Representative Jacob Harrell 2nd Year Apprentice Lineman Michael Holt Fiber Coordinator Charles Hopper Materials Manager Wyatt Hopper Fiber Technician Sarah Jenkins Member Service Representative Logan Laswell Journeyman Lineman

When will service be available in my area? Orange County Fiber is in the second year of a 4-year construction project. Use this link for an interactive map of the schedule, and areas where fiber is being offered. I see contractor working in my area. How long before I have internet? Even when you see crews working in your area, there are still several steps in the process of installing fiber optics, and getting high speed internet to your home or business. Here is an explanation of those steps. How can I change my fiber plan? The easiest way to get your plan changed is to call the office at 812-865-2229 or 1-888-337-5900. Is there an installation fee? There is no installation fee if you schedule your pre-drop WHILE we are working in your zone. What are the payment options? Payment options for our high-speed fiber-optic services are: SmartHub App, Pay-By-Phone, mail a check or visit the office to pay by cash, check or card. Are there data limits? No, there are no data limits for any of the fiber packages. When I submit my paperwork, is that commiting me to your service (like a contract)?" No, however completing the application is necessary to receive Orange County Fiber service. The application is only sent so that the installation process moves quickly. If you decide to not get our services, your application, if completed, will be discarded. When is the first payment? Since the fiber service is billed a month a head, the first month is expected to be paid before installation begins. What can you do with each speed? Click here to see what speed you need. If I sign up for VOIP phone service, can I keep my phone number?" Yes, if your phone provider allows a transfer of service. What is included with VOIP phone service? Caller ID, Call Waiting, Call Forwarding, local and long distance calls inside the U.S. Can I make international phone calls with VOIP phone service? Yes, but there will be a fee based on the area you are calling. Do I need a special phone for the VOIP phone service? No, you can use your existing home phone(s).

Careers No Current Job Openings Employment Application It is the policy of Orange County REMC to be an Equal Opportunity Employer. The Cooperative affords employment to those qualified persons without regard to race, color, religion, age, sex, national origin, sexual orientation, creed, disability, marital status or status with regard to public assistance. Indiana Electric Careers Cooperative Career Center Employment Application